Analyst Notes

For a look at what our industry-leading Analysts are saying about the main events and trends impacting the telecommunications industry and its players, please review our Analyst Notes section.

  • Pyramid Research Digital Consumer Analyzer: Insights on the UK Connected Market 14 October 2015 The Q3 2015 Digital Consumer Analyzer for the UK market reveals a high level of customer satisfaction with mobile and fixed broadband service providers in UK – 86% and 79% respectively – although mobile customers perceive a better “value for money”. However, fixed broadband customer satisfaction has been declining over the last three quarters, mostly due to reduced satisfaction with customer servi…
  • Five factors impacting the Saudi enterprise ICT market 01 October 2015 Saudi Arabia has the largest telecommunications market and the largest IT market within the Middle East. A significant component of this ICT market is the enterprise segment. Towards 2020, Pyramid Research has identified five overarching factors which can impact the growth of the enterprise ICT service market in the country.    1. Public sector spend The public sector constitutes a significant …
  • The UK enters consolidation phase with healthy trends across the fixed, pay-TV and mobile markets. 10 September 2015 Q2 2015 operator results confirmed the positive momentum of the UK market, which is one of the healthiest in Europe in terms of customer and ARPU trends.  The ongoing consolidation and possible regulatory remedies will change competitive dynamics over the next few years and will likely reinforce a household-centric proposition. However, Pyramid Research expects the focus to remain predominantly o…
  • Enterprise Mobile Value-Added Services Market Opportunity for MNOs 01 September 2015 Mobile network operators are in a strong position in the provisioning of MVAS because they own the network infrastructure and have relationships with SMBs, large enterprises and corporate segments, in addition to their strong ties with technology vendors. Mobile operator MVAS portfolios are quite comprehensive in Western Europe and North America. Elsewhere, however, the MNO participation in this s…
  • Banking the unbanked: Mobile operators are key to fostering financial inclusion in Latin American countries with underdeveloped financial systems 25 August 2015 While some countries are prepared for emerging mobile payment solutions from device makers and online companies, others rely on mobile operators.  Several Latin American countries have the elements in place to drive the adoption of mobile payment (m-payment) solutions: a vast population still underserved by formal financial services, high penetration rates of mobile subscriptions and an increasin…
  • From m-money to m-banking: The evolution of mobile financial services in Africa 25 August 2015 On a continent where few have access to a physical bank and millions are unbanked, m-money has proven transformative in the way it has democratized access to financial services. At the end of 2014, 255 m-money services were operating in 89 different countries worldwide according to the GSMA. Among them 53%, or 135 of the services, were in sub-Saharan Africa. In the region, 81% of countries have m-…
  • Social commerce in Asia-Pacific: Mobile-first users evolve new e-commerce business models 25 August 2015 Mobile-centric consumers have transformed the region’s e-commerce landscape, evolving new business models based on m-payments, OTT & social media.  Asia-Pacific is increasingly a mobile-first region, and this is evidenced in e-commerce trends across the region.  Coupang, one of Korea’s premier online shopping destinations, saw 71% of traffic come from mobile devices in 2014, translating to $…
  • Social commerce in Asia-Pacific driven by mobile-first users 25 August 2015 Mobile-centric consumers have transformed the region’s e-commerce landscape, evolving new business models based on m-payments, OTT & social media.  Asia-Pacific is increasingly a mobile-first region, and this is evidenced in e-commerce trends across the region. Coupang, one of Korea’s premier online shopping destinations, saw 71% of traffic come from mobile devices in 2014, translating to $1…
  • Anatel is assessing changes to an outdated and rigid concession model that will ultimately help Brazil’s fixed incumbents 20 August 2015 Revenue from fixed circuit-switched voice has been declining, triggering a discussion on whether the concession model should remain intact.   Brazil’s telecom regulator, Anatel, is analyzing whether the current concession model for the fixed circuit-switched services market in Brazil is still viable. The current concession model, in effect since 2006 and valid through 2025, established mandatory …
  • Assessing the possible events of Orange’s New AME Organizational Structure 14 August 2015 Orange announced in late 2014 the creation of a dedicated holding company bringing together all of its African operations. This puts Africa and the Middle East (AME) in a central position in the group’s strategy, and grants it with the unique status of being a separate regional company within Orange. Marc Rennard, Executive Vice President Africa Middle East & Asia, explained this move during O…