Pyramid is committed to protecting the privacy of our customers. This statement outlines our privacy and data protection policy.
We strongly support the Direct Marketing Associations (DMA) "Privacy Promise to American Consumers" as we feel it applies well to all customers, international and domestic. Therefore, we want you to be informed about:
The kinds of information we may collect during your online visit
Cookies
How we use that information
What your choices are about how we use it
How you can review, correct, or delete that information
About your security
How we notify you about Privacy Policy changes
Information we collect about you
You are welcome to visit our site without telling us who you are or revealing any personal information, unless you voluntarily wish to provide that information.
When you order a product, subscribe to our newsletter, or participate in contests or promotions, we need and ask for personal information. This typically includes your name, billing/shipping address, telephone number, email address, credit card information (if you are making a purchase), and occasionally your birth date and gender. If you choose not to provide us with this information, we may be unable to process your online purchases or requests.
We maintain a record of your online purchases for your convenience.
We may also track Internet domains and analyze this data for stats and trends. This does not affect you personally; it merely allows us to adjust our marketing communications and product offerings to meet probable future demands.
Cookies
A cookie is a small file which is placed on the user’s hard drive following a visit to our Web site. This file subsequently allows the user to move quickly and easily around our site by keeping a record of your previous visit(s) and customizing that experience.
Using your information
We use your personal information for our own internal purposes only: to confirm and track your order, to handle your subscription to our newsletter, and to analyze online purchase trends and statistics to better serve your needs.
To further enhance your shopping experience, we may combine the information you share online with information you have given our analysts or sales representatives, and other information about your product interests and purchases. This allows us to keep you informed about special events, new products and services that might be of particular interest to you.
We may disclose your information if it ever becomes necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to others, or to Pyramid Research. Otherwise we will not disclose personal information unless the law requires it.
Using your Email Address
We collect your email address when you submit and online order, enter an online contest or register for a free downloadable product. When you enter your email address to submit an order we store this to contact you should there be a question or problem with your order. If you enter any promotions or contests on our site by submitting your email address or if you choose to accept a free downloadable product, we will add that to our list of promotional emails.
If you at some point do not wish to be contacted via email you may send an email requesting this tocustomerservice@pyr.comor call us at 617.871.1900. We do not trade or sell any email address given to us.
How do you change or delete your information?
To change your information or customer profile, please call Customer Service at (617) 494.1515 ext. 246. We will be glad to edit or update your information. If you don't want us to keep or use your information, you have the right to have it deleted. Please keep in mind that if you delete certain types of information you may not be able to purchase online unless you provide it again.
About your security
At Pyramid Research, protecting the safety of the information you share with us is a major concern. We know that the Internet can sometimes be a dangerous place, so we have made every effort to safeguard your information.
Privacy Policy changes
When we update or change our privacy policy, we will inform you by posting a notice on our website. Any changes will go in effect immediately on the dates posted.
