Africa: Mobile Financial Services Business Models Evolve with Regulations, Consumer Needs and Economic Environment
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Africa: Mobile Financial Services Business Models Evolve with Regulations, Consumer Needs and Economic Environment
Africa & Middle East Telecom Insider / Vol. 5, No 1, June Edition

Price: $1,195.00   

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The mobile financial services (MFS) market presents a huge opportunity in Africa. Demand for MFS has gradually grown during recent years, and the services are generating significant revenue for mobile network operators (MNOs). Safaricom’s revenue from M-Pesa has even exceeded that from SMS: in 2012 it reached KSh16.87bn ($199m). Operators have been developing bank partnerships and networks of distributors — agents — to address the MFS market. Different models compete with each other: some of them are aimed at customer acquisition, others at customer loyalty.

Government regulation, however, is a major issue confronting operators in this market. MNOs continually have to adjust their business models in order to remain compliant with regulations and add more advanced banking services. What are the best strategies?

This Insider presents case studies of Orange, Safaricom and MTN, examining how these different operators approach the mobile financial services opportunity. We conclude with some recommendations.

Published monthly for each of the world’s most dynamic regions, Telecom Insiders are packed with trend analysis, industry best practices, market sizing and forecasting, competitor analysis, and case studies, providing you information you can leverage to make better business decisions. For more information about Telecom Insiders, please contact us via email at or telephone at (617) 747-4100.

Author: Ousmane Yatera

Publication Date: June 2013

Price: $1,195.00   

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